![]() ![]() Also, customer service in the main restaurant (in the check in area of the restaurant) can definitely improve, so it could definitely enhance the overall stay. Definitely housekeeping needs to attend to these issues inside the room, so facilities do not deteriorate with time. Merriweather Lakehouse is definitely a good-looking hotel that can definitely deliver but needs to improve a bit in certain areas. Also, there is a pool/lounge on the top floor that gives a great look of the lake, but moderately small. These two issues were not as bad, but a bit uncomfortable. There were two things that we had issues with during our stay: the shower's pressure - a bit slow for washing hair, and leaking water from the air conditioner to the carpet. The bed and pillows were more than comfortable, and bathroom/shower quite spacious. We were fortunate to book in advance a junior suite, a 390 sq. Both provide a great view of this lake and would also recommend getting a room/suite with balcony. In regard to the room, I highly recommend booking at least a lake view room or junior suite with lake view. Another case was the main restaurant not being able to sit people after being told the first time that it was 25-minute wait, but it was more than expected during mid to late breakfast hours. An ice bucket took two reminders and more than two hours to get to the room, for example. Either you get a friendly or cold response most of the time. During our stay, we noticed a few issues in customer service, depending on who answered your question or assisted you during the stay. Both check in and check out were efficient, and front desk staff majority of time provided great customer service. It is free and offers a lot of flexibility and safety anytime during the day. Also, it is important to mention the parking garage next to the hotel. ![]() There are even great restaurants within a 10-minute drive, and a mall. It is also connected to different restaurants and a great spa, called the Pearl. A previous Sheraton property, this hotel is located in a peaceful area near Kittamaqundi, it definitely provides a beautiful view and walking trail of this lake. I really wanted to rate it five stars, but there were a few hiccups that could have been solved a much better way when it comes to customer service. ![]() The Merriweather Lakehouse in Columbia, MD is a hit or miss hotel. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |